23 Partnering ethos that drives us the extra mile Our partnering ethos is firmly rooted in Transparency and Integrity. Our customer-facing project management structure along with electronically enabled data management helps our customers experience us as an extension of their developmental efforts. Our teams have the autonomy to make decisions that help us meet shared commitments, with a keen sense of turnaround time. On the integrity front, our audit outcomes, environmental and safety track record together make our customers trust that we are in it for the long haul as we translate sustainability principles into tangible actions. Compliance As a progressive company in the pharma outsourcing value chain, maintaining compliance is sacrosanct. Compliance is at the heart of everything that Sai does, and this is manifested in our quality and safety/sustainability track records. It involves many ongoing efforts and we are fully committed to that direction. Differentiating with customer delight champions One of our customers with whom we have associated since the year 2009, identifies customer delight champions in the MedChem team. We offer an integrated program that comprises services from CADD, Biology, DMPK, Toxicology, PRD and Manufacturing. The objective was to identify drug candidates for depression and various CNS indications (modulators of NMDA receptors). Currently, several candidates are in clinical stage development with more than 1500+ compounds made for the customer in the past 12 years. Overall, the relationship has transformed from customer to patron to research partner. Holistic approach for compliance management We have a compliance tool that helps us map and track all the relevant requirements across EHS, HR and other key areas. The tool offers an online dashboard to know the status of compliances, assign ownership and upload proof of compliance. Features include: • Web based application • User based and role driven • Real-time online dashboards on the status of compliances, remediation and notices
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