24 Quality remains our focus Our focus is on establishing the right systems and supporting our people to develop the skills for compliance and going beyond it to delight our customers. We are focused on meeting our customers’ quality requirements and keeping our systems audit-ready. With the same spirit, we address customer complaints, tackling them on time with the aim of being trusted partners. In one instance our customer has this to say, “Very good system in place to control all the areas like Warehouse, Manufacturing, Quality Control, Engineering, and Quality Assurance especially the use of electronic systems GMP Pro and ComplianceWire makes Sai a reliable partner.” Our customers recognize our training approach, globally experienced R&D and process engineering teams plus cGMP emphasis in kilo-lab facilities. Our quality management system components are constantly monitored, and the effectiveness of the new learning and development system is resulting in addressing quality management system components in a timely manner. Unit (April-2020 to Mar-2021) Total number of Audits Critical Observation Status Unit II 5 0 Closed Unit III 1 0 Closed Unit IV 9 0 Closed Success in Quality Audits Sai completed 15 quality audits during the reporting year. Despite challenges of carrying out remote audits, our teams fared exceedingly well and received favourable comments from key customers and their representatives. Overall, our cGMP practices, electronic systems for quality and the upkeep of the facilities is appreciated.
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